Cypress at Home Case Manager Nurse April McCarthy, RN celebrated her one-year work anniversary with a promotion to Clinical Manager of Home Health. This new position assists the Director of Nursing and Assistant Director of Nursing in coordinating clinical activities, including organizing work procedures and supervising team members, and will strengthen the clinical collaboration and coordination of care across the Cypress at Home care continuum.
“I really care about our patients,” April said passionately. “Every patient is a VIP patient.”
April’s responsibilities are far-reaching and include ensuring that team members who provide direct patient care maintain the professional standards of community nursing practice in accordance with agency procedure and patient care policy manuals as well as in compliance with state health statutes and administrative rules.
April’s previous experience as a utilization review nurse provides her with the expert eye needed to make sure the right clinician is assigned to the right patient.
“There are no cookie cutter care plans with Cypress at Home,” she explained, who personally knows some of the clinicians through her own family’s experience with home health following her dad’s stroke. “They’re rock stars! I couldn’t have hand picked a better team of professionals.”
With a goal of helping every client maintain maximum independence and the highest quality of life, the home health team expertly sets them up for success by encouraging and teaching the client’s family how to be involved in the plan of care for their loved one. This includes how to avoid caregiver burnout.
April is equally passionate about supporting her team by serving as a resource and helping them avoid burnout as well, so common in healthcare.
Asked what sets Cypress at Home apart from other companies, April instantly replied, “We are proactive in all aspects of care and communication. You cannot communicate too much.” Specifically, April makes sure all team members, clients, clients’ families and physicians’ offices are informed at every stage of care.