The answers you need to better understand your options.

Navigating the world of senior care can be complex and overwhelming. Here you will find answers to commonly asked questions.

If you need additional information, we are here to help. Please call
239-349-3300 or click here to schedule a free consultation.

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FAQS

No. One of the great things about our program is that we aren’t limited by insurance parameters. Therefore, we can make as many visits as you like and as often as you need. We don’t need a physician’s order to start services and our tasks may include just about anything needed to keep our clients safe, healthy and happy. On rare occasions, some long-term care insurance providers will reimburse for our services. However, our program is generally fee-for-service.

Our care plans are very uniquely tailored to meet each client’s needs and budget. Our face-to-face time can range from once monthly to more than one visit per week. When individuals are well supported and stable, they may not require as much of our time. When emergencies arise or there is a sudden change in an individual’s status, we are there to jump in and help as is needed. We realize that life is not always predictable, and therefore adjust our time accordingly. Some families have limited resources with which to pay for services. We can discuss your individual circumstances to work out a plan of care that fits your budget.

Absolutely. Adult children and fiduciaries are most commonly the sources of payment for our services. Our invoices will be emailed to you and we offer easy ACH and online payment options.

Yes, this is quite often the case, particularly when someone suffers from memory loss. While we are professionals by background, we are frequently thought of as an extension to the family. Our focus is rarely just about medicines or healthcare, but rather the person as a whole. Our Aging Life Care Professionals® have been described as ‘warm’, ‘caring’ and even ‘angels straight from heaven’. While refusals do sometimes occur, clients who make an interpersonal connection with their Care Manager over time are more likely to engage.

We begin our services with an initial comprehensive assessment. This is done in the client’s home environment and takes about 2 to 4 hours. During the assessment, we make observations, gather information and identify areas of risk. After the assessment we can provide you with a variety of resources to encourage independence, wellness, safety and overall quality of life.

A member of our intake team will discuss with you your individual needs and goals. Once a decision to proceed with services is made, we will gather a few pieces of information and send you an admission agreement for your review and signature. After we receive the signed agreement, an Aging Life Care Professional® will arrange a time to conduct an initial comprehensive assessment.

Yes. Invoices can be emailed to the customer and/or responsible parties each month.

Yes. We accept credit card and ACH payments. We also have the option for you to set up auto recurring credit card or ACH payments. If you are interested, please reach out to Jennifer Harrison at jharrison@cypressliving.org for more information.

Yes. All checks should be mailed to 9800 South HealthPark Drive, Suite 310, Fort Myers, Florida 33908. Please include the customer number on the check.

Please reach out to Louisa Cannamela at lcannamela@cypressliving.org for questions you have regarding the services billed on your invoice.